FAQs for HOM-AWAY Holiday Home Management in Dubai

Property Management Company – Dubai (2025)

For Property Owners / Landlords

What services do you offer as a property management company?

We offer comprehensive property management solutions including tenant sourcing, rent collection, maintenance coordination, legal support, Ejari registration, DEWA setup assistance, short-term rental management, and detailed financial reporting.

Do you manage both residential and commercial properties?

Yes & No, we manage residential units as of now (apartments, villas, townhouses) as will have commercial spaces (offices, retail shops, warehouses) in our portfolio in the coming future across Dubai.

How do you ensure my property is rented quickly?

We use strategic digital marketing, professional photography, partnerships with top portals (Bayut, Property Finder, Airbnb, etc), and an active tenant database to minimize vacancy periods.

Can I track the performance of my property online?

Yes, we provide a secure online owner portal where you can monitor rental income, expenses, occupancy status, and maintenance updates 24/7.

What are your fees?

Our management fees are competitive and vary based on the type and location of the property, and whether it’s a long-term or short-term rental. Contact us for a customized quote.

How do you handle maintenance issues?

We have an in-house maintenance team and a network of trusted contractors. All repairs are logged, cost-controlled, and owners are notified for approvals where necessary.

Do you handle holiday home (short-term) rentals?

Yes, we offer fully managed short-term rental solutions including furnishing, guest management, cleaning, and listing optimization.

Legal & Regulatory Questions

Are you DTCM certified?

Absolutely. We are a licensed and DTCM-compliant property management company operating in accordance with Department of Economy & Tourism regulations.

For Tenants

How can I schedule a property viewing?

You can book a viewing directly via our website, property portals, or by contacting our leasing team via phone or WhatsApp.

What documents are required to rent a property?

You’ll need a valid Emirates ID, passport copy, visa page, and in some cases, a salary certificate or bank statement.

How do I pay my rent and security deposit?

Rent is usually paid via credit/debit card or bank transfers. The security deposit (typically 10% of annual rent in case of long term & 1,500 AED in term of short term) is paid upfront as booking conformation and is refundable at the end of the tenancy.

Can I report maintenance issues online?

Yes, tenants can report maintenance issues through our tenant app or support line. Our team responds within 24 hours for non-urgent cases and immediately for emergencies.

What is your policy on early termination of the lease?

Tenants must provide 45-60 days’ notice and typically pay a penalty equivalent to 1-2 months’ rent, depending on the lease agreement.

Investment & ROI

Can you help me estimate rental income before I buy a property?

Yes, we provide rental yield analysis, market insights, and ROI forecasts to help investors make informed decisions.

Do you offer furnishing services for investment units?

Absolutely. We can fully furnish your property for long-term or short-term leasing, in line with current tenant expectations and design trends.

For Overseas Landlords

Can I manage my property from abroad?

Yes, we offer remote property management services, regular updates, financial reports, and virtual inspections for international clients.

How do you handle VAT and tax compliance for non-residents?

We guide landlords on VAT obligations (if applicable) and provide rental income statements to support tax declarations in your home country.

Support & Communication

How do I contact you in case of urgent issues?